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TopicClassification label 1    
STATUS radio 10 New, Open, Long Term Dev, Long Term Dev, Pending Dev, Pending Rel, New Func, Watch, Closed, Archive STATUS
NUM label 4   Number of the issue for reference
DATE_LOGGED text 20   When was the issue logged
LOGGED_BY text 25   By whom was the issue logged
REGION radio 4 ,LDN,NYK,TKY REGION
REGION_AFFECTED radio 5 ,LDN,NYK,TKY,GBL REGION AFFECTED
SERVICE checkbox 4 , Desktop, Database, Core, MiddleWare, OS, Test SERVICE
USERS_AFFECTED text 20   USER(S) AFFECTED
SHORT_DESCRIPTION text 75   Focus on the impact not on the cause
SECONDLINE text 75   Secondline Support who looked into the issue
PROBLEM_DETAILS textarea 75x15   Details of the problem
ACTION_OWNER text 20   ACTION OWNER
NEXT_STEPS textarea 75x15   What to do next
START text 20   When did the issue started?
DURATION text 20   For how long?
SEVERITY radio 6 ,1,2,3,4,5 SEVERITY
REOC text 10   REOC
FIX_PRIORITY radio 6 TBD,H,M,L FIX PRIORITY
NEXT_UPDATE text 10   Next UPDATE
LOGS textarea 75x30   Space to past log files
RELEASE_RELATED radio 2 No,Yes Was this issue release related?
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Topic revision: r3 - 2010-10-22 - TWikiAdminUser
 
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