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TopicClassification
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STATUS
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New, Open, Long Term Dev, Long Term Dev, Pending Dev, Pending Rel, New Func, Watch, Closed, Archive
STATUS
NUM
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4
Number of the issue for reference
DATE_LOGGED
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20
When was the issue logged
LOGGED_BY
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25
By whom was the issue logged
REGION
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,LDN,NYK,TKY
REGION
REGION_AFFECTED
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,LDN,NYK,TKY,GBL
REGION AFFECTED
SERVICE
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, Desktop, Database, Core,
MiddleWare
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SERVICE
USERS_AFFECTED
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20
USER(S) AFFECTED
SHORT_DESCRIPTION
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75
Focus on the impact not on the cause
SECONDLINE
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75
Secondline Support who looked into the issue
PROBLEM_DETAILS
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Details of the problem
ACTION_OWNER
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ACTION OWNER
NEXT_STEPS
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What to do next
START
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When did the issue started?
DURATION
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20
For how long?
SEVERITY
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,1,2,3,4,5
SEVERITY
REOC
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10
REOC
FIX_PRIORITY
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6
TBD,H,M,L
FIX PRIORITY
NEXT_UPDATE
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10
Next UPDATE
LOGS
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Space to past log files
RELEASE_RELATED
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2
No,Yes
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Topic revision: r3 - 2010-10-22
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